Monday, July 6, 2009

KGW investigation: LensCrafters selling used glasses as new?

...It's the nation's largest optical store chain, and it had a secret.

At least until KGW obtained an internal company memo.

Turns out those expensive new glasses you just purchased might have already been worn by another customer.

Dr. Robert Forbes has just started a new optometry practice in Happy Valley, but for more than a decade, he leased office space from the LensCrafters store inside Clackamas mall. He says he left because of what he calls distasteful new business practices inside LensCrafters....

Comments:This is unacceptable. All patients should go to practices they know and trust. DM

1 comments:

  1. So what's new?? Sun Glass Hut sells their products that have been worn and returned. Some are two months old and all of them get returned to their full price and not put into the clearance case. Imagine paying $200.00 for used sunglasses?????

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